Terms of Service

CHAMI Beauty LLC (CHAMI Beauty) manages the website and associated features and mobile applications located on shopchamibeauty.com.

By browsing, accessing, using the website or ordering a product on the website, you agree to be legally bound by our terms of use. References to "you" and "your", as used in these terms, refer to any person browsing, accessing, using the webite or ordering a product on the website.

Please read these Terms and Conditions carefully. We may change these terms and conditions at any time and the revised version will be available on our website. By continuing to use the website, you agree to be bound by these revised Terms.

1. Acceptance of the Terms.

By using our website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our website. If you have a question about these Terms, please contact us at contact@shopchamibeauty.com.

2. Right to Enter the webite.

If you are under 18 years of age, you should consult your parents about which parts of the website are appropriate for you. The right to access the website is revoked when this Agreement or use of the website is prohibited or to the extent that the offer, sale or provision of services is in conflict with any applicable law, rule or regulation.

You are solely responsible for ensuring that your use of the website complies with all laws, rules and regulations applicable to you.

We disclaim all liability if, for any reason, the website is unavailable at any time or for any period of time. From time to time, we may restrict access to parts or all of the Website.

3. Online Shopping and Purchases.

We ensure that all prices, photos and descriptions of products on the website are correct. We have made every effort to display as accurately as possible the appearances, colors, textures or finishes of our products that appear on the website.

The products offered for sale on the website are subject to availability, and the prices of these products are subject to change without notice. Payment must be made via our current payment platform of choice.

Before making a purchase on the website, please consult our terms of use and privacy policy. If you purchase a product or service on the website.

4. Customer Registration.

You can create a customer account via the website before placing an order with us. To register for an account, you must provide us with your personal information, including your full name, a valid email address and create a password. Registration is not required to place an order.

5. Placing an order.

You can order products by selecting and submitting your order via the website in accordance with these terms and conditions. You agree to provide us with current, complete and accurate details when CHAMI Beauty asks you to do so.

6. Acceptance or Rejection of an Order.

When you place an order, you will receive from us an Order Confirmation to the email you provide at checkout. This email will only be an acknowledgement and will not constitute acceptance of your order. Your order is not accepted until you receive our Shipping Confirmation.

We may at our discretion refuse to accept an order from you for any reason, including but not limited to:

  • Unavailability of stock (in which case we may ask you to re-submit your order or offer you an alternative product).
  • We suspect that you might on-sell our products to other consumers.
  • if we suspect your order is fraudulent, or suspect credit card or payment-related fraud.

if your order is rejected you will receive an order cancellation notification by email, and you will receive a refund.

7. Prices and Fees.

The prices of our products and shipping fees displayed on the website are current at the time of order confirmation.

8. Order Cancellation.

If, for any reason, you wish to cancel any order you have placed before it is shipped, you can cancel the order by contacting the CHAMI Beauty customer service team at contact@shopchamibeauty.com.

As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched.

9. Shipping policy.

All shipping times are estimated in business days, please refer to our shipping policy for more information. Orders may need to be shipped in one or more parts. All shipping times exclude customs clearance delays and any other delays caused in circumstances that are outside our control.

Once your payment has cleared, we will process your order. You will receive a confirmation e-mail as soon as your order has shipped with the name of the courier and tracking number link to track your package. The tracking information may take 1 – 2 days to show. Sometimes the tracking information is not updated but you will still receive your order. If there is a problem with your package delivery, please contact the courier directly.

Your product will be considered delivered and the Contract complete under the Terms when your parcel is scanned as delivered to your nominated shipping address by the applicable shipping or local transport provider.

9.1. Incorrect Delivery Address.

  • We cannot make changes to your shipping addresses or redirect your parcel once the Order Confirmation has been emailed to you.
  • We cannot send you a replacement product, or process a refund for a parcel sent to the incorrect shipping address due your own error during the order process.
  • Please contact the shipping or local transport provider if you have any parcel redirection requests.

9.2. Delayed, Lost or Stolen Parcels.

  • If delivery of your parcel is delayed, risk shall pass to you at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or damage of the product.
  • In the event that your parcel is lost or stolen, you should contact your shipping or local transport provider for resolution. We cannot send you a replacement product or process a refund. Any further replacement orders will be at your own expense.
9. Returns Policy.

We want you to be completely satisfied with our products. Our goal is to make the return process as simple and easy as possible for you. In the rare cases where you are not satisfied with your purchase, we will resend you the products or give you a refund. The return request must be sent within 30 days of receipt of your order to our customer service at contact@shopchamibeauty.com. Please refer to our refund policy for more information.

10. Payment Methods.

We only accept payment for orders in US Dollar. We accept payment by most credit and debit cards (MasterCard, Visa, Visa Debit...).

11. Gift Cards.

Gift cards cannot be replaced if lost or stolen and cannot be exchanged for cash. Refunds will be credited back to your gift card. Any remaining balance of a gift card can be used for future purchases. Promotions advertised by use will not apply to gift cards, unless specified otherwise. Our gift cards have no additional processing fees. Expiry of gift cards is 1 year from the issue date.

12. Ownership and Use of Materials.

All information, data, text, communications, graphics, visual interfaces, photographs, logos, music, and computer code contained on the website (collectively, the "Materials") are owned, controlled or licensed by CHAMI Beauty or our related entities. You cannot copy, republish, modify or otherwise use the Materials. Unless otherwise authorized, no trademark, service mark, graphic, sound or image from the website may be copied or republished without our prior written permission.

13. Privacy Policy.

Your privacy is important to us. Please review our privacy policy regarding the information we collect through your use of our website.

14. User content and activity prohibited.

You represent and warrant that all content that you upload or provide on our website or associated social media pages, such as comments, photos, information, videos (collectively "User Content") does not violate, misappropriate, or infringe the rights of any third party, including, without limitation, privacy rights, copyrights, and other intellectual property rights.

Subject to our Privacy Policy and the applicable law, you acknowledge and agree that the User Content that you submit or upload on the website, our social media pages (for example "CHAMI Beauty Instagram", may be stored and may be used or distributed by CHAMI Beauty or affiliated companies.

We reserve the right, at our sole discretion, to reject, modify or refuse to publish any content and to remove any content from the website, which is prohibited by these conditions, or to restrict, suspend or terminate your access to all or part of the Services at any time, for any reason, with or without notice, and without liability.

15. Liability and Indemnity.

You expressly understand and accept that CHAMI Beauty is not responsible for direct, special, accidental, indirect or consecutive damages, including but not limited to the loss of profit or the loss of data, even if CHAMI Beauty was informed of the possibility of such damages.

The website may also contain links to other websites which are not operated by CHAMI Beauty. When you visit one of them, you leave our website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

16. General.

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect. CHAMI Beauty reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.

The website is controlled and operated in the USA. Any terms and conditions concerning the usage of this website will be governed by the laws of United States and any dispute concerning use of this website will be determined exclusively by the United States Courts.

17. Our details.

CHAMI Beauty LLC (we, our and us) operates the website.

Our contact email address: contact@shopchamibeauty.com.